Privacy Policy

We know how important it is for you to understand how we use your data. This Privacy Policy sets out how and why ChargeMeCar collects, uses, stores, and shares your personal data when you visit our website.

Who is Responsible?

We are ChargeMeCar, operated by FROG IT SARL ("we", "us", "our"), registered at Bureau 3, 50 Boulevard Stalingrad, 06300 Nice, France.

If you have any questions or concerns about how we use your Personal Data, please contact us at info@chargemecar.com and we will do our best to address your concerns.

What is Personal Data?

Personal Data is any information that relates to an identified or identifiable living individual. Different pieces of information, which, collected together, can lead to the identification of a particular person, also constitute Personal Data.

Why Do We Have a Privacy Policy?

The EU's General Data Protection Regulation (GDPR) and the French Data Protection Act (Loi Informatique et Libertés) control how your Personal Data is used by us. We are required to explain which Personal Data we collect from you via our website, what we use it for, when we delete it, and how your data is protected.

Our Legal Basis for Using Your Personal Data

We only use your Personal Data when we have a lawful basis for doing so. This includes:

  • Legitimate Interest: Where necessary for our interests or the interests of a third party, for example, to respond to your inquiries.
  • Consent: Where you have given us clear consent to use your data for a specific purpose.
  • Legal obligation: To comply with the law.
  • Contract: To perform the services you have engaged us for.

Data We Collect and Why

Contacting Us

When you contact us through our "Contact Us" form, we collect the data you submit, such as your name, email address, and your message. We use this information to respond to your inquiry based on our legitimate interest to engage with potential clients and partners.

Requesting a Demo

When you request a demonstration of our product, we collect your name, company name, email address, and any other information you provide. We process this data based on our legitimate interest to follow up on your request and provide you with the information you need.

Working with Us (Our Services)

If you engage our services, we will process the data you provide to us to fulfill our contractual obligations. This may include personal data and other business-related information ("Service Data"). As our client, you remain the owner of your Service Data. When we process this data to provide our services to you, we act as your Data Processor.

We will only process your Service Data in accordance with your instructions and for the sole purpose of delivering the agreed-upon services. We ensure that access to your Service Data by our employees is strictly limited to a need-to-know basis. The legal basis for processing your Service Data is the performance of our contract with you.

EV Charging Data

Our platform processes charging session data, station telemetry, and transaction records on behalf of our clients (Charge Point Operators). This data may include charging session start/stop times, energy consumption, connector status, and payment transaction identifiers. We process this data strictly as a Data Processor under our clients' instructions.

Analytics Data

We use cookies to collect data about your device and how you interact with our website. For more information on this, please see our Cookie Policy.

Third-Party Services

We use the following third-party services to operate our website and platform:

  • Stripe, Inc. — payment processing for EV charging sessions. When you make a payment via our QR charging service, your payment is processed by Stripe. Stripe may collect your payment card details, IP address, and device information. We do not store your card details. See Stripe's Privacy Policy.
  • Google Tag Manager / Google Analytics — website analytics (subject to your cookie consent)
  • Hetzner Online GmbH — hosting provider (Germany)

Marketing

Based on our legitimate interest to promote our services, we may use your information to provide you with marketing communications we believe may be of interest to you. You can object to this processing at any time by contacting us or managing your cookie preferences.

Data Sharing and Transfer

We do not sell your Personal Data. We may share your data with our trusted third-party service providers who help us operate our website. We may also share data if required by law.

If we transfer your Personal Data outside of the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your data, such as using Standard Contractual Clauses approved by the European Commission.

Data Security

We take the security of your personal data very seriously. We have implemented various technical and organizational measures to keep your data secure and protect it from unauthorized access.

Data Retention

  • Contact form inquiries: 12 months after the last communication
  • Demo requests: 12 months after the last communication
  • Client service data: duration of the contract + 5 years (legal obligation)
  • Analytics data: 14 months (Google Analytics default)
  • Invoicing data: 10 years (French accounting requirements)

Your Rights and Privileges

Under the GDPR, you have extensive rights regarding your Personal Data:

  • The right to access: You can request a copy of the personal data we hold about you.
  • The right to rectification: You can ask us to correct any inaccurate or incomplete data.
  • The right to erasure: You can ask us to delete your personal data.
  • The right to restrict processing: You can ask us to limit the way we use your data.
  • The right to object to processing: You can object to our processing of your data where we are relying on legitimate interest.
  • The right to data portability: You can ask us to transfer your data to you or another organization.

To exercise any of these rights, please contact us at info@chargemecar.com.

Filing a Complaint

If you believe that we have not adequately addressed your concerns, you have the right to file a complaint with the French Data Protection Authority (CNIL): www.cnil.fr.

What We Do Not Do

  • We do not knowingly request or process Personal Data from minors and children.
  • We do not process special category data without obtaining prior specific consent.
  • We do not use automated decision-making, including profiling.
  • We do not sell your Personal Data.

Changes

This is the current version of this policy, issued on 12 June 2025. If we make changes to this policy, we will revise the effective date.

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